FAQ
Shipping
Where do you ship?
We ship domestically in the United States to all 50 states. Orders can be placed at frankiesonthepark.com 24/7/365, and are processed daily, excluding holidays. Packages are shipped via UPS
When will I get my order?
Please allow 1-2 business days after placing your order for processing, followed by the shipping method you choose:
Standard Service (5-7 business days) calculated shipping based on location at checkout
2nd Day Air (2 business days) calculated shipping based on location at checkout
FREE US STANDARD SHIPPING OVER $200
How much does shipping cost?
Standard shipping is free on orders $200+.
Standard Service (5-7 business days) calculated shipping based on location at checkout
2nd Day Air (2 business days) calculated shipping based on location at checkout
Do you do local pickups?
Yes, our Chicago, Illinois and Santa Monica, California locations both offer a FREE in-store pickup option at checkout.
Orders
Can I cancel my order?
You can cancel your order at any time before your order has shipped by contacting our customer service team, info@frankiesonthepark.com. If your order has already shipped, our customer service team will issue a refund upon the return of the item.
What’s the status of my order?
At any time after placing an order, you can check the status by logging into your account or by contacting customer service, info@frankiesonthepark.com.
Click on the tracking number link to view your item's tracking page on the UPS website.
If clicking on the number doesn't work automatically, visit ups.com and enter your number to track your order shipment.
Returns & Exchanges
What is your return policy?
Returns will be accepted within 14 days of original purchase and credit will be given in the original form of payment. Items must not have been worn, washed or altered and original tags must be attached. All shoes must be in their original box.
Please note, there may be a $20 restocking fee for returns of certain special occasion dresses. If a restocking fee applies to a product, it will be clearly noted on the product page.
WE DO NOT RETURN OR EXCHANGE ANY:
- Face masks
- Earrings
- Underwear
- Swimwear
- Scrunchies
- Hair clips
- Hair accessories
- Hats
- Patches
- Stickers
- Custom dresses
- Semi-custom dresses
- Drop shipped dresses
- Custom items
- Custom camp items
- Sale items
If any of the items listed above are returned to us, they will not be refunded nor will they be returned to you.
Please Note: Shipping and handling charges are not refundable. Please select tracking information on any returns and save your receipt.
How do I return my product?
What are the returns shipping fees?
$12 shipping/processing fee for online returns. The restocking fee will be automatically deducted from returned items refund.
$20 restocking fee for select dresses returned. The restocking fee will be automatically deducted from returned items refund. If dress has a restocking fee, it will be clearly noted on the product page.
Store Hours & Locations
What are your store hours and locations?
MONDAY - SATURDAY:
10am - 6pm
SUNDAY:
12pm - 5pm
LINCOLN PARK
1210 West Webster Avenue
Chicago, IL 60614
773-248-0400
SANTA MONICA
712 Montana Avenue
Santa Monica, CA 90403
310-451-0404
Are you coming to a city near me?
Check out the latest pop-ups and events here. If you don’t see your city, tell us where you’d like us to visit next—info@frankiesonthepark.com!
Frankie's Models
How do I become a Frankie's model?
Our models are “Frankie’s Squads” — cast in each city because they emulate our core values. They’re not only stylish, but they’re involved in their community, kind, and driven. They’re leaders and role models who don’t just look good, but do good.
About Us
What’s the Frankie’s story?
Founder Lisa Burik launched Frankie’s on the Park in 2008, inspired by her oldest daughter, Frankie, who always used fashion as a way to express her individuality. Today, Frankie’s is a place for every girl to define her own sense of style with a personally-curated wardrobe.
What does Frankie's believe in?
We celebrate girls as they grow, with a foundation of three guiding pillars. Everything we do and strive for is:
Positive - No judgement, no bad vibes. We lift you up, and never bring you down.
Empowering - We’re a community that supports you, encourages you, and always has your back.
Special - We’ve customized the entire shopping experience to make you feel like the only one in the room.
What causes do you support?
We’re proud to partner with organizations making a difference in our communities:
Shop for a Cause - Proceeds from specific sales are donated to:
Lurie's Children's Hospital
Lynn Sage Cancer Research Foundation
PCD Foundation
and more
Fashion Fundraisers - Fashion shows and events to raise money, awareness, and spirits:
University of Chicago Comer Children’s Hospital Kids Fashion Show
Annual Dress Events at UCLA Mattel Children’s Hospital
La Rabida Children’s Hospital
Donations to those in need - Clothing, gift boxes, time, and money:
All About Dance/FEJ Orphanage/Haiti
Gracias
Present Now
and more
We also support our communities through participation in school auctions, holiday boutiques, fund drives, Bar or Bat Mitzvah service projects, and holiday festivals. We are ALWAYS open to supporting charitable activities that are positive, empowering, and special to our customers’ hearts.
Reach out to info@frankiesonthepark.com if you have an idea for a charitable collaboration - we would love to discuss!