Online Return Policy
What is the return policy?
Returns will be accepted within 14 days of original purchase and credit will be given in the original form of payment. Items must not have been worn, washed or altered and original tags must be attached. All shoes must be in their original box.
Please note, there may be a $20 restocking fee for returns of certain special occasion dresses. If a restocking fee applies to a product, it will be clearly noted on the product page.
WE DO NOT RETURN OR EXCHANGE ANY:
- Face masks
- Earrings
- Underwear
- Swimwear
- Scrunchies
- Hair clips
- Hair accessories
- Hats
- Patches
- Stickers
- Custom dresses
- Semi-custom dresses
- Drop shipped dresses
- Custom items
- Custom camp items
- Sale items
If any of the items listed above are returned to us, they will not be refunded nor will they be returned to you.
How do I return my product?
Please fill out and include the return slip in the package.
Please send the items you would like to return to:.
Frankie's on the Park
2322 North Clark Street
Chicago, IL 60614
773.248.0400
CLICK HERE TO PRINT A RETURN FORM
Please Note: Shipping and handling charges are not refundable. Please select tracking information on any returns and save your receipt.