Shipping Policy
Orders can be placed at frankiesonthepark.com 24 hours a day, 7 days a week. Frankie’s on the Park ships domestically & internationally. Orders are processed Monday through Friday, excluding holidays. Packages are shipped via UPS within the United States.
SHIPPING RATES DOMESTICALLY:
Please allow 1-2 business days after placing your order for processing.
Standard Service (5-7 business days) calculated shipping based on location at checkout
2nd Day Air (2 business days) calculated shipping based on location at checkout
FREE US STANDARD SHIPPING OVER $250
Illinois/Chicago Local Pickup:
If you are from the Chicago area there is a FREE in-store pickup option at checkout.
California/Santa Monica Local Pickup:
If you are from the Santa Monica area there is a FREE in-store pickup option at checkout.
Frankie’s on the Park offers delivery to your every need! You can have your order delivered to your home or have a gift delivered to your best friend.
SHIPPING RATES INTERNATIONALLY:
Please allow 1-5 business days after placing your order for processing.
UPS® Standard (7-14 business days) calculated shipping based on location at checkout
UPS Worldwide Expedited® (2-6 business days) calculated shipping based on location at checkout
For orders shipping outside of the U.S., customers are responsible for the shipping cost which is calculated at checkout. International shipping costs are calculated by UPS based on several factors, including total cost of items, the weight of the package, and the destination. At the time of checkout, please enter your full address to determine the shipping cost.
PLEASE NOTE: Shipping charges do not include taxes or duties. Contact your local customs office to request the details of these charges. If you decide to refuse any shipments from Frankie’s on the Park, you are responsible for the original shipping costs to you, any duties, taxes and/or customs charges that are incurred on the package, and the cost of returning the package to Frankie’s on the Park. Frankie’s on the Park has made every effort to minimize our Non-U.S shipping costs and does not profit from these rates. We are required by law to disclose the full value of the package contents and cannot alter this value. If you have any shipping and handling questions or comments please email info@frankiesonthepark.com.
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You have the right to cancel your order at any time before your order has shipped by contacting our customer service team. If your order has shipped, our customer service team will issue a refund as soon as you have returned the item(s) to frankiesonthepark.com.
At any time after placing an order, you can check the status by logging into your account or by contacting customer service.
You can quickly and easily track the progress of your shipped order via UPS:
- Find the UPS tracking number in your shipping confirmation email.
- Click on the tracking number link to view your item's tracking page on the UPS website.
If clicking on the number doesn't work automatically, visit ups.com and enter your number to track your order shipment.